THE GOAL

The aim of a Regional Manager position is to act as the link between the KellyDeli back office, retail partners and our points of sales. This position is responsible for managing and developing a portfolio of points of sales to ensure operational excellence throughout their network. Reporting to the Head of Regional Manager’s, you will be targeted on driving like-for-like sales performance as well as building consistently strong relationships with both franchise partners and retail stores that we operate within. Using internal tools and resources, you should have an acute business acumen when it comes to analysing stats and figures, identifying weak areas and sensing the opportunity for growth and improvement within your allocated region.

WORKING RELATIONSHIPS

• Department – Regional Management.
• Reporting to – Head of Regional Management.
• Direct reports – None unless stated otherwise.
• Working with (external and internal relationships) – Franchise Partners, Retail Partners, Head of RM, Country Manager, Quality, Marketing, Finance, Partnership, Owned Kiosks

WHAT THEY DO:

• Guarantee performance delivery of individual points of sale in your region
• Coach and support your region of franchise partners to operate in the most cost-efficient way possible and to deliver maximum profitability for their business.
• Implement company policy, quality standards, group marketing initiatives, as well as the regulatory and legal procedures on its region.
• Ensure information is clearly communicated between KellyDeli head office and sales outlets, give meaning to the objectives and plans commercial / marketing / quality.
• Ensuring the customer satisfaction of our consumers is key and is at the heart of point of sale actions.
• Being the key contact for the retailer at local and regional level.
• Responsible for the renewal of existing contract with the retailer
• Be a source of information on new retail concepts, developments in the retail sector and competitors.

Driving Performance

• To drive sales revenues by detailed management of all kiosk KPIs to include:
• Ensuring Partners utilize production management techniques to increase overall revenues of their assigned kiosks through analysis of peak times and individual product demand
• Establish pro-active sales activities in all kiosks within their region such as: 2 tastings per day, plus high levels of customer interaction at all other times.Help create and implement comprehensive sales training programs to motivate Partners to increase sales using proven sales techniques on a team or individual basis.
• Ensure all Franchise partners have completed sales and customer experience and tasting training on the e-learning platform.

Retail Relationship Management

• General business updates with retail partner management to define (overall picture, sales, marketing, quality, NPD, company initiative, action plan of the kiosk and retailer issues).
• Be the Sushi Daily brand representative at the local level with retailer.
• Communicating important updates, performance success and marketing plans etc.

Franchise Partner Relationship Management

• Ensure you visit each of your franchise partners once a month.
• Each visit is recorded in GEMBA.
• Gain the trust of our franchisees and do your upmost to ensure they’re job satisfaction.
• Spend time on your visits coaching our franchise partners on how best to optimise their business and help them create action plans to impact their business performance.
• Conduct a business review with your franchise partners twice a year and a follow up action plan.
• Assure the respect of the global contract agreement at the local level.
• Meaningful introductions of new partners into retail management to ensure relationships get off to a strong start.
• Complete thorough sign off process of new Franchise Partners in your region to ensure they are ready and set up for success.
• Make sure training around store regulation has been followed with success.
• Be involved in creating clear and defined documentation on processes and kiosk operations to ensure smooth transition of kiosk take overs by new partners.
• Work with KellyDeli to implement actions from the Partner Survey Action Plans and from the CEO Partner Listening sessions.

WHO THEY ARE?

Previous experience in a similar Regional Manager / Area Manager position and having industry experience in Food & Beverage or Food Retail would be a huge advantage.

You will be a highly motivated self-starter, a team-player who is able to build great relationships with both colleagues and customers, whilst equally happy to spend periods alone in the field.

You like challenge, you are results and business oriented and like to work with numbers.

You have an excellent analysis of situations, you identify problems and propose concrete solutions (process redesign, action plans, training, etc).

You will be a highly organised individual, rigorous in setting up internal procedures and monitoring regulatory obligations.

Positive by nature, your network as well as your excellent communication, allow you to be the true ambassador of your region.

You know how to work in multicultural environments.

You are committed, able to convince and make decisions, supportive.

A company car will be provided.

Fluent in both French and English. The addition of Dutch would be a fantastic, but is not essential.

ABOUT US
KellyDeli, founded in 2010, is an innovative and rapidly expanding food retail and restaurant company. Sushi Daily, one of its brand concepts, is the leading European provider of fully-serviced sushi bars, currently operating over 1,000 kiosks across 13 countries.

Our unique concept features outlets in grocery stores, supermarkets, and airports, where live Sushi Artisans create their art in front of customers, providing a unique customer experience and top-quality sushi.

Our Purpose 

To help the world east better, flourish together & dream bigger.

VALUES 

• Totally Together
• Humbly Honest
• Positively Passionate 
• Constantly Curious 
• Expertly Excellent 
• Adopting  Growth Mindset

BENEFITS

• Monthly Sushi allowance 
• Monthly Wellbeing allowance 
• Gym allowance
• 28 Days annual leave + national holidays 
• Birthday off 
• Transportation allowance 
• Hospitalisation Insurance 
• Meal vouchers